Introduction

Effective date: 10/11/2026

Incline Property Management (“Incline,” “we,” “us”) respects your privacy. This policy explains what personal information we collect through inclinepm.com, our phone and text lines, and our online portals, and how we use and protect it.

This policy applies to visitors to our website, prospective and current tenants, rental applicants, property owners, HOA members, and vendors. By using our website or services, you agree to the practices described here.

Information We Collect

Information you give us

• Contact forms: your name, phone number, email address, and message when you contact us through our website.
• Phone calls, texts, and emails: your phone number, name, and the content of your messages.
• Rental applications: information such as your name, contact details, employment and income, rental history, and identification. Applications are submitted through our property management software and may include consent to background, credit, and eviction screening.
• Showings and inquiries: your name, contact details, and preferred times when you request a showing or ask about a listing.
• Portals: information tenants, owners, and HOA members enter in our online portals, such as payment, maintenance request, and account details.
• Owners and vendors: property, contact, tax, and payment details needed to manage your property or pay for services.

Information collected automatically

When you visit our website, our hosting provider and the services embedded on our pages may automatically collect basic technical information, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This information is used to keep the site running securely and is not used to identify you personally.

How We Use Your Information

We use the information we collect to:

• Respond to your questions, requests, and messages
• Schedule showings and process rental applications, including tenant screening
• Prepare leases and manage tenancies, rent collection, and maintenance
• Manage properties and communicate with owners, HOA members, and vendors
• Send service-related messages, such as maintenance updates and account notices
• Keep our website and systems secure and working properly
• Comply with legal obligations, including fair housing, tax, and record-keeping requirements

We do not sell your personal information.

Text Messaging (SMS)

When you text us or give us your mobile number, we may text you about your inquiry, application, tenancy, property, or maintenance request. We may also send automated service messages, such as appointment confirmations, maintenance updates, and account reminders. We do not send marketing texts.

• Frequency: message frequency varies based on your conversation or account activity.
• Costs: message and data rates may apply, depending on your mobile plan.
• Opting out: reply STOP at any time to stop receiving texts from that number. Reply HELP for help, or call us at 801-850-5673.
• Your consent is optional: agreeing to receive texts is not required to rent, apply, or do business with us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared only with the service providers that deliver our messages, and only to provide that service.

How We Share Your Information

We share personal information only as needed to provide our services:

• Service providers that help us operate, such as our property management software, screening providers, payment processors, website host, and email provider. They may use your information only to perform services for us.
• Property owners we manage for, who may receive information about applicants and tenants of their property.
• Vendors and contractors who need your name, contact details, or access information to complete maintenance or repairs.
• HOA boards we manage for, when needed to administer the association.
• Legal and safety reasons: when required by law, court order, or legal process, or to protect the rights, property, or safety of Incline, our clients, residents, or others.
• Business transfers: if our business is sold or merged, your information may transfer to the new owner under this policy.

We do not sell, rent, or trade your personal information.

Third-Party Services and Cookies

Our website uses a few outside services. Each one may set cookies or collect technical information under its own privacy policy:

Service	What it does on our site
Rent Manager	Tenant, owner, and HOA portals; rental applications
Tenant Turner	Available rentals listings and showing scheduling
Google Maps	Map on our Contact page
Trustindex	Displays our Google reviews
SiteGround	Website hosting and security

Cookies are small files stored by your browser. We do not use advertising or tracking cookies, and we do not currently use analytics tools. You can block or delete cookies in your browser settings, but some features, such as maps or portals, may not work properly.

Our portals and listings are operated by these providers. When you use them, their privacy policies also apply.

Data Security and Retention

We use reasonable safeguards to protect your information, including secure (HTTPS) connections on our website, password-protected portals, and access limited to staff and providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes in this policy, including as required by law, our management agreements, and accounting and tax rules. Information we no longer need is securely deleted or destroyed.

Your Choices and Rights

• Access and corrections: you may ask to see or correct the personal information we hold about you.
• Deletion: you may ask us to delete your information, unless we must keep it for legal, contractual, or record-keeping reasons.
• Texts: reply STOP to any text to opt out.
• Emails: ask us at any time to stop non-essential emails.

To make a request, contact us using the information below. We may need to verify your identity first.

Children’s privacy: our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Links to other websites: our site links to outside websites, such as our portals and review sites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.

Contact Us

If you have questions about this policy or your personal information, contact us:

Incline Property Management

• Address: 998 N 1200 W, Orem, UT 84057
• Phone: 801-850-5673
• Text: 833-526-2616
• Email: info@inclinepm.com