Rent is due on the 1st of each month, with a grace period through 5 PM on the 5th. Rent is considered late after 5 PM on the 5th, regardless of holidays or weekends, and late fees are posted on the 6th if rent, utilities, or any other fees have not been received in full.

We accept the following payment methods through our website and the RMResident App:

• Credit or debit card
• ACH withdrawal
• Cash, via Cash Pay at select Smith’s, Wal-Marts & Check City locations. Visit your portal and select “Cash Pay Info” to find your Cash Pay number and locations near you.

We do not accept Venmo or CashApp.

You can pay with a personal check, cashier’s check, or money order either by mail or in person during business hours. For security reasons, we do not have a drop box, and rent should only be handed to a front desk receptionist or a member of the property management office — never to any other individual.

Online payment service fees:

• ACH: $3.26
• Credit card: $3.26 + 3.87%
• Debit card: $8.80
• Cash Pay: $4.00

Incline Property Management uses a third-party merchant services provider for all online payments. Fees are subject to change.

A Non-Sufficient Funds (NSF) payment will result in a $50 NSF fee plus any applicable late charges. Repeated NSF payments may result in the loss of online payment privileges and may require that you pay rent with certified funds for at least six months before regular payment privileges are restored.

For tenants who prefer to pay regularly or ahead with partial payments, we gladly accept payments at any point during the month. After the grace period ends, partial payments may still be accepted but do not waive any late fees or eviction proceedings without prior discussion and approval by management. Partial payments may be rejected if legal proceedings have begun.

In general, utilities are not included in rent unless otherwise stated in your lease agreement. Water, sewer, trash, and other city-provided utilities remain in the owner’s name and will be billed to your tenant account. Electric (unless city-provided), gas, cable, and internet are to be chosen and put in the tenant’s name. For questions on specific utilities, please refer to your lease agreement or contact our office.

Utility costs vary depending on usage. We cannot give specific quotes for any utility costs unless they are included in a set monthly fee.

Please contact our office and we will be happy to verify any charges on your account. Sometimes there is a delay in utility transfer when a tenant moves in or out, or there is an error in the charge-back system. Either way, we will be happy to resolve the issue.

Animals are accepted on a case-by-case basis after being screened by Petscreening.com. Additional deposit and rent amounts are based on screening results. In general we require the following:

• Maximum of two animals per household, including service/comfort animals
• Animals must be at least 12 months old
• Animals must be spayed/neutered and fully vaccinated
• No history of aggression, bites, nuisance, or damage by the specific animal and animal owner
• Screening is required annually

We follow all Fair Housing requirements regarding service and emotional support animals; screening is still required for these animals as part of our standard process, and any accommodation requests will be reviewed in compliance with Federal & State Fair Housing laws.

Unauthorized animals — including those belonging to guests — are not permitted on the premises for any duration, as your residence is not a public space. Unauthorized animals may result in fines and/or eviction.

www.inclinepm.petscreening.com

In general, having a pet does not affect your required renter’s insurance requirement; however, we suggest reviewing your needs with an insurance agent. If a homeowner’s insurance agency requires additional coverage due to an animal, those costs will be passed to the renter.

For security reasons, we do not keep track of mailbox keys. We strongly recommend contacting your local post office to have your mailbox rekeyed — this is typically free or may carry a small deposit fee, and they can also confirm which mailbox is yours.

If you receive mail for a previous resident, email info@inclinepm.com for further instructions, or write “Return to Sender, Not at this Address” on the item and place it back in outgoing mail.

We will be happy to contact the new residents on your behalf and see if they have received the item. However, any lost mail or packages, regardless of the reason, is not the responsibility of Incline Property Management, and you will need to contact the individual mail carrier for further solutions.

Once your move-in date is confirmed (no more than 10 days after your deposit is placed), you’ll coordinate receiving your Smart Lock code or picking up keys from our office. Before a code or keys can be released, your lease must be signed and your security deposit and first month’s rent must be paid in full. Most properties use a Brivo Smart Home system for the smart lock and any additional smart home features (such as thermostats, motion sensors, or a doorbell camera), all managed through the Brivo app.

Yes. Your security deposit and first month’s rent can be paid using any of our accepted payment methods — credit or debit card, ACH, Cash Pay, personal check, cashier’s check, or money order.

Along with your move-in packet, you’ll receive a Move-In Inspection to complete through your rmResident app. This is your opportunity to document any existing cosmetic issues in the home so there’s a clear record of its condition when you moved in. This record is referenced at move-out and helps determine any security deposit deductions. The inspection must be submitted within 7 days of your move-in date. Note: this is not a maintenance request — if you’d like the office to correct anything you find, please submit a separate maintenance request through your portal.

Yes, properties are professionally cleaned between residents. If you notice the cleaning was missed or incomplete, please notify our office within 24 hours of your move-in date so we can have it addressed. If the office isn’t notified within that window, or you choose to clean it yourself, you’re still responsible for having the property professionally cleaned at your own expense when you move out.

Yes — unless otherwise noted in your lease, any utilities not provided by the city (typically electric, gas, cable, and internet) must be transferred into your name within 48 hours of taking possession of the property. Any service interruptions or reconnection costs caused by a delay in transferring utilities will be your responsibility. See the Utilities section above for more on how city-provided utilities are billed.

Please review our Maintenance Page first. Submit requests through your tenant web portal with as much detail as possible — we may follow up asking for clarification, photos, video, or basic troubleshooting, such as:

• Checking lightbulbs
• Changing the HVAC filter
• Changing appliance filters
• Removing debris
• Changing batteries in smoke detectors and locks
• Cleaning fixtures
• And similar basic checks

Response times vary depending on the severity of the issue. Please review the maintenance policy for further guidance.

• Emergencies – 1–24 hours
• High Priority – 1–7 days
• Medium Priority – 7–30 days
• Low Priority – 15–60 days

We will give adequate notice before entering your home for a repair. However, in cases of emergency, we may be required to enter the home without notice. If a tenant does not respond to a notice of entry, we will still enter the home as necessary.

If a technician determines that the problem was caused by misuse by a tenant, whether intentional or accidental, the repair expense will be charged to the renter’s account and due within 10 days.

Please review our Maintenance Page to determine if your issue qualifies as an emergency. In cases of emergency, please call 801-850-5673 ext. 9 and leave a message.

• Water emergency: locate your water main shutoff and turn it off before calling.
• Fire, gas odor, an active downed electrical line, burglary, or injury: call 911 first, then notify us.
• Abuse of the after-hours emergency line for non-emergency issues will result in a lease violation fee of $50.

Lease renewals begin 60 days prior to the lease expiration. You should expect to receive an email reminder from our office to begin discussing renewal terms.

The lease agreement automatically extends on a month-to-month basis after the initial term ends unless notice is received 60 days prior to that date. A $200 month-to-month fee will automatically go into effect.

Notice of rent increases will be sent at least 30 days before the increase takes effect after the initial term ends. This does not include any month-to-month fees.

Early lease termination is not allowed under the lease agreement. Any exceptions to this are considered on a case-by-case basis and subject to approval from the property manager.

Subletting is not allowed under any circumstances. If you need to add or remove a roommate during the term of the lease, you will need to show that the income qualifications are still met, any new roommate has been approved by management after they apply, and a $100 addendum fee will be required.

Yes, renter’s insurance is required. A renter’s insurance policy must, at minimum, have $100,000 in general liability coverage and name Incline Property Management as an additional insured. We use Glazd Insurance as a partnered affiliate to manage our insurance compliance. Any renter that does not have their own renter’s insurance coverage will be enrolled in the master insurance policy for $15/month.

Guests may stay no longer than three consecutive days, or more than five days total in any calendar quarter. If you have a guest you’d like to have stay longer, please contact our office AHEAD of time to make sure you stay in compliance. Guests staying for longer periods may be required to be added to the lease agreement.

Alterations to the property are not allowed without prior consent. Nails, wall mounts, removable fixtures, etc. will all need to be removed and repaired when moving out. Any permanent alterations, including painting, must receive prior authorization.

Once your lease is nearing expiration, submit a Notice of Move Out. You’ll receive confirmation along with further instructions and expectations.

• Notice must be given at least 60 days in advance and cannot end mid-month.
• Your notice must include your name, current address, desired move-out date, and forwarding address.
• During the final month, we may request to show the unit to prospective renters; you’re expected to allow reasonable access, and we’ll do our best to accommodate your schedule.
• About a week before move-out, you’ll receive an email with reminders and detailed move-out instructions.
• On move-out day, bring all keys, parking passes, and amenity fobs to the office. You’ll be charged prorated rent for each day keys/fobs are not returned.
• Your security deposit will be returned within 30 days to your forwarding address, with an itemized breakdown of any deductions.

You can find a list of common items charged to renters from their security deposit here. This list is an example of items outside normal wear and tear and is not meant to be all-inclusive.

Yes. To ensure a consistent standard for all residents, a professional deep clean — to a “white glove” standard — is required at move-out. You’re welcome to clean the unit yourself or hire your own cleaning service; however, if the results don’t meet that standard, additional charges may apply to bring the unit up to it.

Please wait until you receive the official Security Deposit Disposition before submitting a dispute. Often, charges may be amended after review by management. If you still have a dispute after receiving the Security Deposit Disposition, please email leasing@inclinepm.com with a list of your disputed charges and any evidence to refute them. We require all security deposit disputes to be submitted in writing. We will look into the matter, consider any information provided, and work toward a resolution.

You can email our office at info@inclinepm.com with any general questions or concerns. You can also call our office at 801-850-5673 Monday–Friday from 10 AM–4 PM, or text us at 833-526-2616. Please do not respond to any automated text numbers, as they are not monitored.

You should have received an email with login information, or created an account when you applied. You can access your tenant portal through our website at www.inclinepm.com by selecting “Tenants” at the top of the page. You can also download the RMResident App from the App Store or Google Play Store and use company code “rere” to log in.

You can do the following in your tenant portal:

• Review lease documents
• Access community rules & regulations
• Pay rent and other fees
• Submit service requests and view updates
• Apply for Flex Rent options
• Review account history