Tenant Frequently Asked Questions
Q. When is rent due?
A. Rent is due on the 1st of every month with a 5 day grace period. Late charges are assessed after 5 PM on the 5th. Rent MUST be IN OFFICE by 5 PM on the 5th even if it is a weekend or holiday to avoid late fees. Post marked envelopes, delays due to the postal service, post dated checks, etc. will still receive late fees.
Q. How can I pay my rent?
A. We have several ways you can pay rent:
- Payment methods include money order, cashiers check, personal check, credit/debit card, or ACH withdrawal. We DO NOT accept cash or Venmo payments.
- You can bring your rent into our office Monday – Friday from 10 AM-5 PM. We do not have a drop box location for security reasons. DO NOT HAND RENT TO ANYONE BUT A FRONT DESK RECEPTIONIST OR THE PROPERTY MANAGEMENT OFFICE.
- You can pay rent via ACH and credit/debit card through your tenant web portal. ACH payments has a $2.95 processing fee and credit/debit cards carry a 2-4% fee depending on your card type.
Q. Are utilities included in my rent? How much do utilities tend to cost?
A. In general utilities are not included in your rent unless otherwise stated in your lease agreement. You are required to place utilities into your name. Failure to put utilities in your name may carry additional fees. Some cities do not allow tenants to place the bill into their name directly and if so you will receive a courtesy copy of the bill. You will need to pay all bills directly to the city.
Utility costs will vary from household to household depending on usage and preferences. We cannot specify an average cost of utilities.
Internet, cable, and satellite options are left to the tenants preference. Some communities may have restrictions on satellite equipment. Please send over any request for installation/alterations for the property IN ADVANCE of your installation appointment.
Q. Do you accept animals? Can I have animals visit my home?
A. Pets are accepted on a case by case basis after they have been screened. In general we do not accept animals under 18 months of age, if they have not been spayed/neutered, do not have current vaccination records, a bite record of any kind, or more than two animals per household. We follow all Fair Housing Laws in regards to service & emotional support animals but we still require that they are screened. Additional fees, deposits, and pet rent is determined after the screening. Screening is required on an annual basis.
Unauthorized animals are not allowed on the premise at anytime for any duration. This is also applicable to service and emotional support animals of guests as this is not a public space. Unauthorized animals will result in fines and/or eviction.
Q. Where is my mailbox? What if I did not receive a mailbox key? What if I’ve received the previous resident’s mail?
A. For security reasons we do not keep track of mailbox keys. We strongly suggest that even if the previous renter has left the mailbox key that you contact the local post office to have them rekey the mailbox for you. This should be something they do free of charge or they may charge a deposit fee. They will also be able to inform you which mailbox belongs to you.
If you receive the previous resident’s mail, please email firstname.lastname@example.org and the office will give you further instructions. You may also write “Return to Sender, Not at this address” and place it back in the outgoing mail.
Q. How can I submit maintenance request.
A. Please review our maintenance page here first. You can submit maintenance requests through your tenant web portal, please be as detailed as possible. We may ask for clarification, photos, videos, or ask that you trouble shoot the problem with instructions. Typical troubleshooting includes:
- Checking the lightbulbs
- Changing the filter
- Removing debris
- Changing batteries
In cases of AFTER HOURS EMERGENCIES, please review the maintenance page referenced above to determine if it is an actual emergency. Then call or text 801-695-8015 and someone should get back to you within 2 hours. If it is a water emergency please located the water main shut off and switch it to the off position. For fire, gas odor, active downed electrical lines, burglary, or injury, please call 911.
Q. I’m moving out. What can I expect?
A. Once your lease about to expire, you may submit a Notice of Move Out to email@example.com. Your notice must be 30 days in advance and cannot end mid month. Please make sure to include your name, current address, desired date of move out, and a forwarding address.
- During the month prior to your move out we may request to hold showings of the unit. You are expected to allow us to show the home. We will do our best to be accommodating.
- A week prior to your move out, you will receive an email with further reminders and move out instructions.
- The day of your move out, you will need to bring in keys to the office. You will be charged a prorated rent for every day that you fail to bring in keys.
- Your security deposit will be returned within 30 days to your forwarding address with a break down of the return.
Property Inspections with RentCheck
*This is in no way a substitution or offer of legal advice. Merely a general guide to find information within your lease.
General Maintenance Troubleshooting
- Change a filter
- Water Softener – Changing the salt
- Change the thermostat batteries
- Find the water shut off
- Clearing the garbage disposal
- Change the garage code
- Hard water build up
Commonly Requested Forms