Owner Frequently Asked Questions

Q: What are my monthly costs working with Incline Property Management?

A: Your only recurring monthly cost is the management retention fee—no vacancy fees, tech fees, or hidden charges. Our transparent management fee structure is as follows:

1–2 units managed: 9%

3–10 units managed: 8%

11+ units managed: 7%

Please note: Tenant placement services and billing services are not included in the monthly retention fee.

Q: Are there any startup costs?

A: Yes. Our start up fee is $375 per unit and includes the onboarding and the installation of the smart lock system.

We’ve partnered with Brivo, a smart home automation provider, to give us 24/7 remote access and enhanced control of your property.

• The base hardware installation is included.
• Incline covers the ongoing monthly service fee.
• There are additional features you can opt in to add such as flood detections sensors, smart thermostats, remote water shut off valves, etc

Professional Cleaning:  To maintain a standard of cleanliness upon a tenant’s move out, we do require that homes are professionally cleaned prior to the tenant moving in.

Tenant Placement Charges: When a new tenant is placed in a property, there is an additional 15% tenant placement fee on the first month of rent. This occurs whenever there is a new tenant move in.

Owner Reserve: A $250 refundable reserve is held in trust to keep your account balanced. It will be returned upon cancellation, provided there are no outstanding charges.

*Smart home rent increase not guaranteed.

Q: Where and how are properties marketed?

A: We market your property across top rental platforms, including:

• Our website
• Zillow.com
• Rentler.com
• Realtor.com
• Apartments.com
• TenantTurner.com
• Due to restrictions, we do not post listings in community or yard sale Facebook groups, but you’re welcome to do so! Simply search for your property by address on any of the above platforms and share the link.

We invest in professional photography and 3D Matterport tours for most listings. To ensure top-quality marketing, we ask that properties be in show-ready condition before photos are taken. These photos are reused for future listings to maximize exposure and minimize downtime.

Q: How can I learn more or ask specific questions about my situation?

A: We offer free consultations!  You can schedule at view availability for a consult here!

Q: How do I receive my rent payments? How are expenses handled?

A:  We aim to make receiving rent and having bills paid simple!

• Rent proceeds are direct deposited to your bank account by the 10th of each month (or following banking day), as long as the tenant has paid on time.
• We deduct the management fee, authorized utility payments, and maintenance expenses directly from collected rent.
• You’ll receive a monthly owner statement via your online portal and email.

Q: Do I have online access to my financials and documents?

A: Yes! All owners receive access to a secure online portal—included with your monthly management services.

Watch this video for a walkthrough on how to use your portal.

Q: I’m confused by my owner statement. What should I do?

A:  We want you to feel confident in what’s going on with your property! If you’re ever confused:

• Start with our quick owner statement tutorial video watch here.
• Still have questions? Feel free to text or email your property manager, or schedule a one-on-one account review schedule here.